| Maintenance & Services Alloy
Technologies provides hardware maintenance services with flexible
offerings. Service agreements range from labor only, to full on-site
hardware maintenance, including parts replacement and on-site labor.
Depot and spare-in-the-air service programs are also available.
Supplement your support services or outsource your entire maintenance
program.
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Annual Hardware Agreement
- Help Desk Assistance
- 1-Hour Response Time
- 8 a.m. to 5 p.m., Monday - Friday
(Site's Local Time*)
- Next-Day On-site Replacement
- Same-Day, On-site Repair
- 24/7 Coverage Options
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On-site Service ̶
Labor Only
- 8 a.m. to 5 p.m., Monday ̶ Friday
(Site's Local Time*)
- Same-Day/Next-Day On-site
- 24/7 Coverage Options
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Spare-in-the-Air & Logistics
- Configure Replacement Part/Unit
- Overnight Shipping of Part/Unit
- Retrieval of Defective Part/Unit
- Repair & Restock Part/Unit
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Call Center Support
- 8 a.m. to 5 p.m., Monday ̶ Friday
(Sites Local Time*)
- Certified Technicians
- 24/7 Coverage Options
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Your hardware may currently be backed by a manufacturer's warranty,
but what happens when that coverage ends? You need the protection of
fast, expert technicians to get your system(s) and/or peripherals
functioning properly.
With over 18,000 service technicians worldwide, we have the knowledge
base and resources to provide unsurpassed hardware maintenance. Our
expertise is not limited to computer systems, but includes peripherals
and storage networks.
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