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Maintenance & Services

Alloy Technologies provides hardware maintenance services with flexible offerings. Service agreements range from labor only, to full on-site hardware maintenance, including parts replacement and on-site labor. Depot and spare-in-the-air service programs are also available. Supplement your support services or outsource your entire maintenance program.

Annual Hardware Agreement

  • Help Desk Assistance
  • 1-Hour Response Time
  • 8 a.m. to 5 p.m., Monday - Friday
    (Site's Local Time*)
  • Next-Day On-site Replacement
  • Same-Day, On-site Repair
  • 24/7 Coverage Options

On-site Service  ̶  Labor Only

  • 8 a.m. to 5 p.m., Monday  ̶  Friday
    (Site's Local Time*)
  • Same-Day/Next-Day On-site
  • 24/7 Coverage Options

Spare-in-the-Air & Logistics

  • Configure Replacement Part/Unit
  • Overnight Shipping of Part/Unit
  • Retrieval of Defective Part/Unit
  • Repair & Restock Part/Unit

Call Center Support

  • 8 a.m. to 5 p.m., Monday  ̶  Friday
    (Sites Local Time*)
  • Certified Technicians
  • 24/7 Coverage Options

Your hardware may currently be backed by a manufacturer's warranty, but what happens when that coverage ends? You need the protection of fast, expert technicians to get your system(s) and/or peripherals functioning properly.

With over 18,000 service technicians worldwide, we have the knowledge base and resources to provide unsurpassed hardware maintenance. Our expertise is not limited to computer systems, but includes peripherals and storage networks.

© Alloy Technologies 2007

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